Washington health exchange getting record use
Posted on December 23, 2013 at 5:51 AM
Updated
today at 5:40 PM
SEATTLE — Washington’s online health insurance exchange was offline overnight until nearly 9 a.m. on Monday morning despite a looming deadline for Washington residents to sign up for health insurance—or at least try to start the process.
Despite hours of unexpected down time, officials at Washington Healthplanfinder were expecting Monday to be their busiest day of traffic since the site opened on Oct. 1, said Michael Marchand, spokesman for the Washington Health Benefit Exchange. Friday was its second busiest day.
The site was down for scheduled maintenance overnight, and the closure was extended for another few hours to run some applications that had previously been stopped by error messages.
The extra work updated and fixed about 5,000 applications plagued by computer glitches that kept consumers from signing up for health insurance, Marchand said. Those people will be notified automatically that their applications are ready for completion.
The Washington exchange has been closed for maintenance in the early morning hours nearly every weekend since October, Marchand said. Monday morning’s efforts were extended because the federal site went down and delayed Washington’s planned work, he said.
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